Terms & Conditions

Acceptance of Agreement

Acceptance of Agreement You agree to the terms and conditions outlined in this Terms and Conditions of use Agreement ("Agreement") with respect to our site beechmountfurniture.com. This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. This Agreement may be amended by us at any time and from time to time without specific notice to you. The latest Agreement will be posted on the Site, and you should review this Agreement prior to using the Site.

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website. It assists us in providing the best possible service to you for our respective commitments and responsibilities to one another to be clearly defined at the point of sale. These commitments are set out below and we request that you read them.

Definitions "Conditions" refer to these terms and conditions; "Product" denotes any item displayed for sale on the Website; "Product Description" signifies the section of the Website where specific terms and conditions related to each individual Product are detailed; "Users" collectively means all individuals who access and use the Website.

Definitions

Definitions "Conditions" refer to these terms and conditions; "Product" denotes any item displayed for sale on the Website; "Product Description" signifies the section of the Website where specific terms and conditions related to each individual Product are detailed; "Users" collectively means all individuals who access and use the Web

Description of Products

Each product sold is subject to its respective product description, which includes additional specific conditions related to that product, such as, but not limited to, terms concerning estimated delivery times and after-sales service. We will take all reasonable care to ensure that all details, descriptions, and prices of products displayed on the website are accurate at the time the information is entered into the system. Please note that images are for illustration purposes only.

Purchase of Products

Purchase of Products The order process is as follows: You place an order for your products on the Website by clicking the purchase button at the end of the checkout process. We will then send you an order acknowledgment email detailing the products you have ordered. This is not an order confirmation or order acceptance from Beechmount Furniture Limited. As your product is shipped from our warehouse, we will send you a dispatch confirmation email.

Order acceptance and the completion of the contract between you and us will occur when the Products ordered are dispatched to you unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the provided instructions.

Non-acceptance of an order may occur due to one of the following reasons:

1. The product you ordered is unavailable from stock.
2. We are unable to obtain authorization for your payment.
3. There is an identified error in pricing or product description.
4. You do not meet the eligibility criteria to order set out in the main Terms & Conditions.

The contract will be concluded in English. If any of the above situations arise, we will contact you at the earliest possible opportunity.

Payment

All prices include VAT (where applicable) at the current rates and are correct at the time the information is entered into the system. The total cost of your order is the price of the products ordered plus any delivery charges as outlined in the delivery section of this Website. Payment can be made using any of the methods specified in the payment section of this website. Payment will be debited from your account and cleared upon order. All goods must be paid for in full before delivery. You confirm that the credit or debit card being used is yours. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If your payment card issuer refuses or does not authorize payment to us for any reason, we will not be liable for any delay or non-delivery.

Pricing errors

In the unlikely event that a pricing error is detected, we will contact you as soon as possible. You will have the option to either cancel your order or reconfirm it at the correct price.

If we are unable to reach you using the contact details you provided, we will treat the order as cancelled. A refund will be processed, and we will confirm this by email.

Refunds for cancelled orders will be processed within 14 days.

Changes to an order before delivery

Please contact us as soon as possible if you want to change or cancel an order. Your rights depend on how the contract was made and the goods ordered. If you bought online or by telephone, you may have a statutory right to cancel as explained below. An item being ordered from a supplier specifically for you does not, by itself, remove that right. The statutory exception may apply to goods made to your specifications or clearly personalised. We will tell you if an exception applies before you place the order. This does not affect your rights if goods are faulty, not as described or otherwise do not conform to the contract.

Delivery

It is your responsibility to inform us at the time of ordering your furniture of any difficulties that may be encountered when delivering to your property. Ensure this information is documented in our online checkout process or sent in writing to sales@beechmountfurniture.com, quoting your order number and billing address.

Safe access to the chosen room must be ensured, and the route should be clear. Any costs incurred to facilitate delivery, such as door or window removal, will not be the responsibility of Beechmount Furniture Limited. We are only responsible for delivery to your front door. While we provide delivery and lead times in good faith, we cannot be held accountable for any direct or indirect loss due to reasonable delays or unforeseen circumstances beyond our control.

If a piece of furniture cannot be delivered due to access issues or missed delivery appointments, it will remain the customer's responsibility. Any further delivery attempts by Beechmount Furniture Limited will incur an additional delivery charge.

To change the delivery address of your order, please contact your salesperson. Beechmount Furniture Limited must be notified of any cancellation of booked deliveries at least 48 hours before the scheduled delivery. We may be unable to change the delivery appointment on the day because the goods have already been loaded. This does not affect your statutory right to cancel an online or telephone purchase.

We operate an “all day” delivery policy. If you contact us after 10 am on the morning of your delivery, we can provide you with the delivery driver's telephone number. The driver will give you an approximate delivery time, but factors such as traffic congestion, breakdowns, and inclement weather can affect this timing. If you require your furniture to be placed in a specific room, we are happy to do so; however, we cannot accept liability for any property damage that might occur as a result.

Assembly

All bed frames and tables are delivered unassembled. If you require us to assemble any item you purchase, we can arrange this for you at an additional charge .

Cooling-off period

For most goods bought online or by telephone, you can cancel without giving a reason within 14 days after receiving the goods. You must tell us of your decision within that period, then return the goods within a further 14 days. The details and statutory exceptions are set out below. These cancellation rights are separate from your rights if goods are faulty or not as described.

How do I return a product after delivery?

If you bought goods online or by telephone, you can usually cancel without giving a reason within 14 days beginning on the day you receive them. If one order is delivered in separate items, this period normally runs from receipt of the last item. Tell us clearly that you wish to cancel before the period ends by emailing sales@beechmountfurniture.com or writing to Beechmount Furniture, Beechmount Industrial Estate, Navan, Co. Meath. You may use a cancellation form if we provide one, but you do not have to use it.

You then have a further 14 days after telling us you are cancelling to return the goods, unless we have agreed to collect them. You may open the packaging and inspect the goods as reasonably needed to establish their nature, characteristics and functioning. They do not have to be unopened or in their original packaging. Merely opening the packaging does not, of itself, justify a deduction from your refund.

Some statutory exceptions apply, including goods made to your specifications or clearly personalised. An item being ordered from a supplier for you does not, by itself, make it exempt. Mattresses are not automatically excluded from cancellation because their packaging has been opened. We will explain any applicable exception before you order. No change-of-mind exception removes your rights in respect of faulty or misdescribed goods.

Refunds and return costs

For a valid online or telephone cancellation, we will refund the payments received for the goods and the cost of our least expensive standard delivery option, where applicable. We may withhold the refund until we receive the goods back or you provide evidence that you have sent them back, whichever is earlier, except where we have offered to collect them. We will refund you without undue delay and within the time required by the Consumer Rights Act 2022, using your original payment method unless you expressly agree otherwise. We will not charge a refund fee.

You are responsible for the direct cost of returning goods after a change-of-mind cancellation only where we informed you of that cost before you bought. For bulky goods that cannot normally be returned by post, we will tell you the applicable return cost before you place the order. Our optional collection service for a change-of-mind return is €149, which we will confirm before booking. You may instead arrange the return yourself. No return or collection charge applies where you are exercising a statutory remedy for faulty goods.

Please take reasonable care of goods while they are with you. If you handle them beyond what is necessary to establish their nature, characteristics and functioning, we may make a deduction for any resulting diminished value where the law permits it. We will not refuse a valid cancellation simply because packaging has been opened or the goods are no longer in their original packaging.

The statutory change-of-mind cancellation right for distance purchases does not generally apply to a purchase completed in our showroom. Please ask us about any voluntary showroom exchange policy. Your statutory rights for faulty or misdescribed goods apply regardless of where you bought them.

Faulty goods and guarantees

Please contact us as soon as you notice a problem so we can help, but there is no 24-hour deadline for reporting a fault. Your statutory rights are not lost because you discover or report a fault after delivery or collection. If goods do not conform to the contract, remedies may include repair, replacement, price reduction or refund, depending on the circumstances. If the problem arises within 30 days of receiving the goods, you may have a short-term right to reject them for a full refund. Rights can continue after 30 days. We will provide statutory remedies at no cost to you, including applicable return or collection costs.

Any manufacturer’s or store guarantee is in addition to your rights under the Consumer Rights Act 2022. A stated one-year guarantee does not limit the period in which you may seek a remedy for goods that do not conform to the contract. Please contact us if there is a problem and we will assess it under your statutory rights as well as any applicable guarantee.

Privacy Policy

Beechmount Furniture Limited does not disclose buyers’ information to third parties except when order details are processed as part of order fulfillment. In such cases, the third party will not disclose any details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used, and to store your details if you select the ‘Remember Me’ option. They are also used after you have logged in as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies.

Data Protection

Any data provided by the customer is used solely to process orders. Credit card details are not stored online, ensuring that no unauthorized person can gain access to them.

Company name: Beechmount Furniture Ltd